FOI, Privacy Notices, Complaints, Whistle-Blowing, Funding & Charging Policy

PRIVACY NOTICE

Under data protection law, individuals have a right to be informed about how the Federation and its Academies use any personal data about its students.  We, the Harris Federation, comply with this right by providing Privacy Notices to parents/carers and students, as appropriate, where we are processing their personal data.

Harris Federation is the Data Controller for the purposes of data protection law and therefore will determine the purposes for which personal data is processed (the ‘why’ and the ‘how’).  Your Academy and authorised 3rd parties, e.g. ParentPay, process and ‘use’ data on behalf of the Federation and are therefore Data Processors.

We collect and use personal data about the students who attend our Academies, in order to provide an outstanding education.  This personal data includes identifiers such as name, address and contact details of parents/carers, characteristics such as ethnic group, nationality and language, attendance information, test results, medical conditions, and special educational needs information.

This data is used for a variety of reasons, including:

• Support student learning.
• Protect student welfare.
• Monitor and report on student progress.
• Contact students and parent/carers when we need to.
• Provide appropriate pastoral care.
• Assess the quality of the services we provide.
• Administer admissions waiting lists.

The Federation and its Academies will ensure that all personal data is processed fairly and lawfully, is accurate, is kept secure and is retained for no longer than is necessary.  We do not share personal information about our students with any third party without consent, unless the law and our policies allow us to do so.  For example we are required to pass on some data to the Department of Education (DfE).

See our Privacy notice below to learn how we collect, use, protect and share the personal information about our students.

If you have any question, concerns or would like more information about anything mentioned the Privacy Notice(s), please contact the Federation’s Data Protection Officer (DPO), details below:

Data Protection Officer                                                                                                                                                                  Harris Federation, 6th Floor Interchange, 81-85 Station Road, Croydon, CR0 2RD 
Telephone: 020 8253 7777 
Email: dpo@harrisfederation.org.uk                                                                                                                                          Tel: 0208 253 7777

Complaints

 

Email Complaints Procedure

Please note that while we welcome complaints submitted via email, our response process has changed. When you submit a complaint by email, you will receive an acknowledgment confirming we have received your complaint. However, we will not provide our full response via email. Instead, we will invite you to meet with us at the academy to discuss your complaint in person. This meeting will be with either your child’s class teacher or a senior member of staff, depending on the nature of your complaint. We believe this face-to-face approach allows for more effective communication and resolution. All complaints will continue to be handled in accordance with our complaints policy. Our full complaints policy can be found below.

If you are unhappy or have concerns about the academy or a person associated with the academy then you may wish to make a complaint, in the first instance complaints should be addressed to the Head of Academy, Mrs Z Ladak.

Please contact her PA, Ms Mabibi.

E-mail: l.mabibi@harrisprimarycroydon.org.uk  Telephone: 020 8689 7688

If your complaint is about the Head of Academy, then please contact the Primary Director.

Email: info@harrisfederation.org.uk

CHARGING

Parents can request paper copies of any information provided on the website free of charge. Please contact the school for this to be arranged.

FUNDING

The Academy is part of the Harris Federation for which the annual report, annual audited accounts, memorandum of association, articles of association and funding agreement can be found at https://www.harrisfederation.org.uk/39/policies-documents/category/16/financial-information. The Academy’s own supplementary funding agreement can be found below. 

EXECUTIVE PAY

Information can be found at https://www.harrisfederation.org.uk/39/policies-documents/category/16/financial-information